An internal helpdesk AI agent that gives employees answers on the spot
StarlixAI handles IT, HR, and day-to-day operational questions for your whole team. It lives inside Slack and your intranet, working around the clock so nobody has to sit in a ticket queue for an answer.
- Clears IT and access requests without a human touching them
- Handles HR, payroll, and policy questions on its own
- Sends tricky cases straight to the team that owns them
Trusted by top companies around the globe
Clear IT and access requests without opening a ticket
Password resets, software access, VPN issues, new-device setup — IT teams answer the same handful of requests day after day. An AI agent takes care of them the instant an employee asks, rather than piling onto the queue.
StarlixAI checks the request is legitimate, either completes the routine action itself or gives clear next steps, and loops in a person only when one is truly needed.
- Cover password resets, access requests, and how-to questions.
- Shrink the pile of tier-1 tickets your IT team has to triage.
- Get employees an answer in seconds instead of hours.
Get HR questions answered as soon as your team asks them
The same HR questions come up on repeat: how much PTO is left, when payday lands, what the parental leave policy covers. Every one of them pulls the People team away from other work, and hardly any actually needs a human.
StarlixAI pulls answers straight from your HR policies and systems, consistently and privately, freeing up your People team for the work that genuinely needs their attention.
- Cover PTO, payroll, benefits, and policy questions.
- Deliver consistent answers pulled directly from HR documentation.
- Handle sensitive questions privately and with care.
Pass tricky requests to the right team, with nothing lost
Some requests just aren't automatable, and a good AI agent's job is to solve what it can while handing off the rest cleanly, rather than trapping employees in a loop.
StarlixAI spots when a human is required, sends the request to whichever team owns it (IT, HR, or facilities), and carries over the whole conversation so employees never repeat themselves.
- Spot the moment a request needs a human and escalate immediately.
- Send each request to the team that actually owns the topic.
- Carry over the full conversation history and context.
Sits inside Slack and plugs into the tools you already run
An internal helpdesk agent only earns its keep if it shows up where employees already are. StarlixAI runs inside Slack and on your intranet, so there's nothing new for anyone to learn.
It hooks into your knowledge base and ticketing system, pulling answers from internal documentation and opening or updating tickets whenever a human steps in.
- Roll it out in Slack, your intranet, or both at once.
- Pull answers from the knowledge base and wikis you already have.
- Open and update tickets in your existing helpdesk system.
Pay for resolutions, not headcount
Most helpdesk software bills per agent seat or per employee, so the bill climbs with headcount no matter how much the tool actually gets used. StarlixAI charges per resolved conversation instead: you pay only when the agent does real work.
That ties internal-support spend to actual value delivered, with no per-seat licensing tax as the company grows.
- $0.50 per resolution: Usually much cheaper than growing an internal support team.
- No seat fees: Cover every employee without paying a per-head charge.
- Predictable scaling: Cost follows resolved requests, not company size.
Designed around employee data and access control
Internal helpdesk conversations touch employee records, access permissions, and confidential policy details. StarlixAI ships with the controls IT and security teams look for before letting that kind of data pass through an AI agent.
That means you can automate internal support responsibly, with clear visibility into what the agent can access and do.
- GDPR-aligned handling of data and PII protection.
- Clear visibility into agent behavior and escalation rules.
- Transparent operating practices that hold up under security review.
StarlixAI compared to other internal helpdesk tools
| FEATURE | StarlixAIOUR PICK | EVERYONE ELSE |
|---|---|---|
| How it answers | Holds a real conversation using your own documentation | Matches keywords against a static FAQ |
| Coverage | One agent covers IT, HR, and ops | Separate bots for each department |
| Where it lives | Slack, your intranet, and beyond | A standalone portal nobody remembers to open |
| Escalation | Handed to the right team along with full context | Dumped into a generic ticket with no context |
| Knowledge source | Learns directly from your internal documentation | Relies on hand-built decision trees |
| Pricing | Starting at $0.50 per resolved request | Charged per seat or per employee |
| Getting started | Up and running in days, no migration required | Drawn-out implementation projects |