Reliable AI Agents are hard to build at enterprise scale
Before finding us, companies ran into some serious roadblocks.
AI hallucinations with no way to diagnose them
Can't scale to enterprise-sized Knowledge Bases
Falls short of enterprise-grade security demands
Not much room to customize
What they found out: if the AI isn't reliable 100% of the time, it never makes it to production.
The Sales Agent Workflow
What reliable actually looks like
One AI Agent carries the conversation from the first question to a paid, confirmed order — and knows exactly when to bring in your team.
A customer asks a question
Over the website widget, WhatsApp, or wherever they already are — about a price, stock, or an existing order.
Chat · WhatsAppThe AI reads the actual intent
It parses what the customer is really asking for, not just the keywords they typed.
IntentIt checks the CRM
Pulls up the contact, their order history, and account context before saying a word.
CRMIt checks inventory
Confirms real, live stock and lead time straight from your inventory system.
InventoryIt quotes a price
An accurate quote, discounts included, based on what's actually available right now.
PricingIt creates the order
The moment the customer confirms, the order gets built directly in your system.
OrdersIt sends a payment link
A secure payment link lands right inside the conversation — no separate email, no lost thread.
PaymentsIt follows up
If the link goes unpaid, it nudges the customer again. Nobody has to set a reminder.
Follow-upYour team steps in, if needed
The moment a question falls outside its playbook, it hands off with the full conversation attached — nothing gets repeated, nothing gets lost.
Conversation Design Module
AI shaped around your brand and your customers
Grounded, guarded answers
Define the limits of what your AI can discuss so it stays on topic and follows your guidelines, keeping off-brand or unrelated replies out of the conversation.
Custom AI Personality
Shape the tone, style, and personality of your AI Agents so they sound like your brand.
Response Analysis
Dig into every AI-generated reply in detail: see where the answer came from, the context behind the user's question, and get tailored suggestions to sharpen accuracy and performance.
Powerful Cognitive Engine
Your AI Agents build rich semantic maps of your Knowledge Base, so they can understand and answer user questions with precision.
Inbox & Knowledge Base Management
Built to understand the fine details of enterprise-scale data
Security
Security is never an afterthought
StarlixAI keeps your AI Agent open, secure, and dependable, with no overpromising and no mixed signals. Every interaction stays controlled, compliant, and in line with your security standards.
Your data is never shared, ever
It is never used to train our AI models.
PII stripped out, privacy locked in
Personally Identifiable Information (PII) is scrubbed automatically to protect your users' privacy and keep your company compliant.
Integrations, without the risk
You decide the boundaries: exactly what gets accessed, and how.
On-Brand. On-Target. On-Watch.
Everything you need to build, run, and fine-tune your fleet of AI Agents.
Built-in guardrails
System-level safeguards keep your AI Agent on-topic and true to your brand voice.
Conversation Analytics
Keep a finger on the pulse of your business with Sentiment Analysis, Topics, and an Agent Performance Dashboard, all in one glance.
Knowledge Base Manager
Pull in your website in one click or upload documents to get set up fast.
10+ Agent Customization features
Full control over the AI's personality and objectives.
Automated Human Handoff
Detects the moment a human touch is needed and passes the conversation seamlessly to your team.
Customizable Web Widget
Looks right at home on your website.